🎄 DELIVERIE ON TIME FOR CHRISTMAS | Exchanges extended until 7/01/2020

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My order is urgent. What solutions are available to me?
By choosing VIP delivery, we undertake to deliver your order in Metropolitan France, within 72 hours (working days).

How to ensure a perfect delivery ?
Hint no. 1: Have your parcel delivered to your workplace! TNT and COLISSIMO can deliver to your workplace. In this case, also give the name of the Company and the name of the recipient. Delivery to you personally by hand and signed for.
Hint no. 2: as accurate and complete an address as possible will increase your chances of receiving your parcel in the best possible conditions.

Example:
Mr Jonathan Rowling
55 Seaview Road
Birkenhead CH15 7JN
UNITED KINGDOM
Floor: 7th/door code: 2B56
Tel: 061 095 8263
E-mail: mjones@gmail.com

DELIVERY OF MY ORDER
1/ How to follow my order/Late delivery: As soon as our carrier takes possession of your parcel, he sends you an e-mail which informs you of all the information relating to it. You can follow your order on the website of our TNT or Post office delivery service, by means of the parcel no. received by e-mail when your order is sent. If you have any questions relating to your parcel delivery details, you can contact the carrier directly: By telephone :
  • TNT customer services: 0 825 033 033
  • COLISSIMO customer services: 3661 in France (+33 (0)810 821 821 from other countries)

On the carrier's website:


2/ If you are not at home to receive personal hand delivery of the product: An availability for collection slip is put in your letter box. In this case, your parcel is available at the nearest TNT or COLISSIMO collection point.
The parcel is shown as delivered but I have not received anything: This situation occurs on rare occasions. It shows that our delivery service provider considers that you were not in. You can call our service provider's telephone number which is shown on the non-delivery notice and reschedule the delivery.
  • TNT customer services: 0 825 033 033
  • COLISSIMO customer services: 3661 in France (+33 (0)810 821 821 from other countries)

3/ If your parcel is damaged when it is delivered: You check the condition of the product, then sign the receipt after noting the specific details of the reservations which best describe the condition of the parcel at the time of delivery. (E.g.: holes in the parcel, parcel crushed, parcel torn, etc.)
4/ If the parcel is in an unacceptable condition when it is delivered: You refuse the parcel and write the reason clearly (not the product you ordered, severely damaged product, etc.)

Find all the information on the terms and conditions of delivery here

Return and exchange procedure
The return procedure is carried out entirely online on 727sailbags.com. You can make a request to return or exchange your creation within 14 days of receipt of the order (7 days for sales or private sales) , on 727sailbags.com in the "My account" section, then "History and details of my orders" here: History of my orders.
Once the return request has been validated by SAS Green Sails, you will be able to send your product back to us within a week. The cost of return is your responsibility. We will reimburse you by cheque or bank transfer.

Is the sailcloth 100% recycled?
We only use sails that have been used on yachts, none of our creations are made with new sails. Moreover, we trace the maritime history of each of our products as evidenced by the authentication label: what type of sail, on board which sailing vessel, with which skipper, in which seas, which oceans.

Is it possible that my product will be dirty or damaged?
We take care to wash all the sails that we recycle. 727Sailbags' creations are unique items, made from 100% recycled sails. Thus, marks due to use during the life of the sail (natural ageing of the sail that has been exposed to the sun's UV rays, to the lashing of the sea spray in the ocean, to rubbing on the boat's deck, etc.) cannot be considered as a fault and are part of the product's history.


How can I wash and keep my bag in good condition?
Bags in Dacron sailcloth (white sail) with an acrylic base can be machine washed at 30° C, taking care to remove the handles so as to avoid damaging them.
However, for technical sails or leather bases, you can use a brush and household soap for example.

After sales service and repairs.
We deal with this question on a case by case basis. If repairs are needed, we suggest you drop your product off at the shop where you bought your product.
For the online orders, please fill in the contact form and choose the "after sales" subect, the following information will be ask:
  • email address
  • order reference
  • product reference
  • picture of the product
  • message: description of the repairs that are needed

How should I store my bag made of technical sails?
To prolong the life of bags made of technical sails, we recommend hanging your bag on a coat hanger or a door handle so that the sail is not damaged.

Can I personalise my product?
Most of our creations can be personalised in the "design your bag" section. You can choose your model, the sails, the base material, the colours and the numbers! Design Your Bag section here

Are the travel bags accepted by the airlines as plane cabin luggage?
All our bags are accepted by the airlines as cabin luggage except the OFFSHORE travel bag and the Sailor JACK bag (the mini JACK bag for children is accepted)

Will the knots in the ropes (handles) hold and not come undone?
The rope used is very strong, the knots should not come undone. If they do, you can retie them very easily with a simple knot.

Are the bags watertight?
Our bags are not watertight, but they are water resistant. Sailcloth is designed to be spray resistant and is therefore water resistant. As for the bag bases, we put a PVC lining that protects the bag from the water, the acrylic bases make the water form in beads on the cloth.

What is the best way to contact you?
If you do not find answers to your questions in the FAQ section, we suggest that you send us an e-mail using the form below. We undertake to answer you as soon as possible

Haven't you found the answer to your question?
Write to us using the contact form

Where to find us
Head office / Workshop / Showroom
SERVICE CLIENT : 02 97 56 79 37 (Lundi - Vendredi : 10H-13H / 14H-17H)
9 rue Lieutenant de Vaisseau Bourely - BSM
56100 Lorient  - France
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