All orders are prepared within 24 hours on working days* from the order date (Monday to Friday). Orders place during the weekend are shipped the following Monday.
Orders for small items (leather goods, clothing, small decoration, solo pouffe, child's deckchair, and certain light fittings) are shipped by the transporter Colissimo. Orders for large items are shipped by the transporter TNT (furniture, bean bags, large light fittings).
Delivery time ***
|- Standard delivery (home & picck-up point delivery)||5,20 €||3 to 6 working days|
|- Express delivery||9,90 €||48 to 72h business hours|
|- Pick-up in 727 Sailbags Stores||FREE||3 to 6 working days. More détails in the paragraph below.|
|EUROPEAN UNION |
|- Standard delivery (home & pick-up point delivery) ||8,20 €||4 to 8 working days|
|- Standard delivery (home)||9,90 €||4 to 8 working days|
|WORLDWIDE & DOM-TOM|
|- Standard delivery (home)||25 €||6 to 12 working days|
* Please note that during very busy periods (Christmas, sales, flash sales or private sales), the preparation times for your order may be longer, you should allow 5 to 10 working days after confirmation of your order.
** For deliveries outside Metropolitan France and the European Union, administrative and/or of customs fees may be applied by the transporter, and charged to the customer.
*** For orders of personalised products, the delivery times are 15 working days from reception of the order and the payment. This delivery time is reduced to 7 working days in the Christmas period (December).
You can have your order delivered free of charge to one of our stores:
- Lorient Store: 3 rue d'Estienne d'Orves, 56100 Lorient (France).
Opening hours: from Monday to Saturday, 10am to 1pm and 2pm to 7pm. Delivery in 3 working days.
- Vannes Store: 16 Place des Lices, 56000 Vannes (France).
Opening hours: from Monday to Saturday, 10am to 1pm and 2pm to 7pm. Delivery in 3 to 6 working days.
When your order is shipped, you will receive an e-mail containing the tracking number of your parcel. You can also track your order in your “My account/History of my orders” space:
Unfortunately, once your parcel has been returned to our workshop, it cannot be re-shipped to you and will be automatically reimbursed within 14 working days.
You can return your products to us within a period of 14 days after reception of your order. It can be exchanged****, a credit note can be given or you can be reimbursed. The cost of return is your responsibility. Your return request must be made online, in our E-shop. Unfortunately, orders returned without a prior return request cannot be processed.
Please note the steps to be followed to declare your return online:
1/Make your request: declare your return online, in your customer space in the "My account > History of my orders" section. Click on the order concerned by the return request, fill in the product(s) to be returned then confirm your return request.
2/ Confirmation of your return: once the return is accepted by our team, you will receive an "awaiting the parcel" e-mail.
3/ Send: we invite you to return the product(s) in perfect condition (not worn, not washed and in its original packaging), together with the delivery note, to the following address:
SAS Green Sails - RETOUR / ÉCHANGE
9 rue du Lieutenant Bourely
56 100 Lorient - France
It should be noted that the product(s) you return must be in perfect condition: not worn, not washed and in their original packaging.
You will receive an e-mail to inform you when the reimbursement has been carried out. You should allow approximately 10 working days to give time for our workshop to process your return parcel.
**** If you have requested an exchange for a different model, it may be necessary to place another order in our e-shop!