Delivery and return

Shipping Time & Costs

All orders are prepared within 48 hours on business days. Orders placed during the weekend are shipped the following Monday. We use UPS as a transporter for shipping  Orders are shipped with UPS for standard and express shipping. 

* We are currently offering Free Shipping on orders $150+, excluding furnitures (deck chairs and bean bags)

** Please note that during very busy periods (Holidays, sales, flash sales or private sales), the preparation times for your order may be longer, you should allow 5 to 10 working days after confirmation of your order.

Order Processing & Tracking

When your order is shipped, you will receive an e-mail containing the tracking number of your parcel. You can also track your order in your “My account/History of my orders” space:

• Payment accepted: your order has been confirmed.
• Preparing your order : we are preparing your order in our workshop.
• Delivery in progress: your order has been entrusted to our transporter, you can track the delivery of your order with the tracking number sent by e-mail or available in your space.
• Delivered: your parcel has been delivered to your home.

-

Returning Your Order

You can return your products to us within a period of 14 days after reception of your order. It can be exchanged**, a credit note can be given or you can be reimbursed. The cost of return is your responsibility. Your return request must be made online, in our E-shop. Unfortunately, orders returned without a prior return request cannot be processed.

Kindly note that we're unable to offer reimbursements for price differences if an item is discounted after purchase. Additionally, customized products are not eligible for return. We appreciate your understanding and thank you for your support.

Please note the steps to be followed to declare your return online:

1/ Make your request: declare your return online, in your customer space in the "My account > History of my orders" section. Click on the order concerned by the return request, fill in the product(s) to be returned then confirm your return request.

2/ Confirmation of your return: once the return is accepted by our team, you will receive an "awaiting the parcel" e-mail.

3/ Send: we invite you to return the product(s) in perfect condition (not worn, not washed and in its original packaging), together with the delivery note, to the following address:

727 Sailbags Inc

110 Compromise St

Suite 100

21401 Annapolis, MD

USA

It should be noted that the product(s) you return must be in perfect condition: not worn, not washed and in their original packaging.

You will receive an e-mail to inform you when the reimbursement has been carried out. You should allow approximately 10 working days to give time for our workshop to process your return parcel.

**If you have requested an exchange for a different model, it may be necessary to place another order in our e-shop!